So the Wife sent a strongly worded letter off to the manager of the local Fleet Feet. I don't want to give away too much, but let's just say capital letters were involves and leave it at that. Turns out, they were listening. The manager of Fleet Feet wrote back a very apologetic letter and expressed a desire to re-acquire our business and even offered to send along a gift certificate as a means of apology.

Hard to stay mad when the people turn all nice. Apparently the sales people involved in "the incident" have been spoken to and everyone over there acknowledges that they were in the wrong.

So yes, the customer service that day was terrible, but Fleet Feet will now get another chance. If nothing else, they have said that they aim to please, and so now we will go and make sure their actions mirror their words.

And that, folks, is the rest of the story.